until 2002 lesson enrollment was done with traditional
paper registration forms
a basic online registration was introduced in November2002
since then, more time slots have been introduced, increasing
complexity of both the registration process and scheduling
of classes
annual registration numbers have increased in recent years,
and trends have followed weather patterns resulting in large
influxes during periods of good conditions
provide customers with a convenient registration process,
minimizing the possibility of confusion created by the number
of choices available at the Ski School
supply Ski School with tools to manage workload with maximum
efficiency
reduce ticket confusion and resource allocation
allow for handling of 'rush' conditions when registration
volume spikes
AlpineFusion has refined the
online registration
system used by Kawartha Ski and Snowboard School. The
system provides improved user friendliness and convenience
to Kawartha's Customers. Snowschool management have control
over the Wizard's configuration, right down to time slot availability.
more than 50% of total registrations are received online
which reduces office workload
customer service levels have increased along with registration
numbers
staff monitors registration volume regularly and in real-time
organization and planning is made easier by the
data-rich reports which the system generates at the
click of a button
all lift ticket requirements are met with minimum resource
requirements
'spikes' in registration volume are easily handled online
- the office telephone rings less
